Returns and Exchanges
1 Right of Cancellation:
You have the right to cancel this contract within fourteen days without having to give any reason.
The period of cancellation is fourteen days as of the date when you or a third party you appointed who is not the forwarder took possession of the goods. To exercise your right of cancellation, you have to inform us (Sportnex GmbH, Landwehrstraße 37, 80336 München (Munich), phone: +49(0)89-5526088-36, fax: +49(0)89-5526088-39, email: UEFA-Store@sportnex.de) by way of an unambiguous statement (e.g. letter sent by post, facsimile or email) of your decision to cancel this contract. You may use the attached standard cancellation form which, however, is not a must. To meet the deadline of the cancellation period it is sufficient for you to send the notice on the exercise of the right of cancellation prior to the expiration of the cancellation period.
2 Consequences of withdrawal
If you cancel this contract we shall return to you immediately all payments we received from you, including delivery costs (other than the additional costs resulting from the circumstance that you chose another type of delivery than the most economical standard delivery we offered), however not later than within fourteen days as of the date when we received your notice of cancellation of this contract. For the repayment we will use the same payment method you used for the original transaction, unless we expressly agreed otherwise with you; we will in no event charge any fees for such repayment. We may deny the repayment until we received the goods back or until you proved that you returned the goods, whatever comes first.
You shall return or deliver the goods to us or to IDEAL Pack GmbH, c/o Lager Sportnex GmbH, Pfaffenstraße 49, 74078 Heilbronn immediately and by any means not later than fourteen days as of the date when you informed us of the cancellation of this contract. The period is met if you despatch the goods prior to the lapse of the fourteen days’ period. We will pay the costs for the return shipment of the goods. You only have to compensate for the loss of value of the goods, if any, if such loss of value is attributable to the use of the goods in excess of the handling required for the testing of the quality, properties and the manner of functioning of the goods.
3 Exceptions to the cancellation right
The right of cancellation does not apply to contracts
- for the delivery of goods which are not prefabricated and for the manufacturing of which an individual selection or designation by the user is essential or which are clearly designed to meet the personal needs of the user,
- for the delivery of goods which can easily perish or the best-before date of which would be exceeded quickly,
- for the delivery of sealed goods which are inappropriate for being returned for reasons of health protection or hygiene if their sealing was removed after delivery,
- for the delivery of goods if due to their nature they were combined indivisibly with other goods after delivery,
- for the delivery of alcoholic beverages the price of which was agreed on the conclusion of the contract but which can only be delivered 30 days after the conclusion of the contract at the earliest and the current value of which depends on fluctuations in the market not under the entrepreneur’s control,
- for the delivery of audio or video recordings or computer software in a sealed packaging if the sealing was removed after delivery, and
- for the delivery of newspapers, magazines or illustrated reviews with the exception of subscription contracts.
End of the cancellation
If you have any questions regarding cancellation, check following information.
What is your return policy?
Nearly everything we offer can be refunded or exchanged within 30 days of delivery. Exception: ALL sales are FINAL for items customized with a name, number, icon, or badge. Games, videos, CDs, and DVDs can be returned if they are unopened and remain sealed in their protective plastic wrap. Your return must be in original condition, complete, and timely (delivered less than 30 days ago) for us to process it. Please do not attempt to return your merchandise that does not qualify for a return, as we will not be able to process your return and cannot ship the items back to you.
Please contact us for instructions on returning large or heavy field equipment, or if you require special assistance in returning incorrectly shipped or defective merchandise.
Almost all items that have been worn outside (especially shoes) will show signs of wear and will no longer be in original condition, thus it is important to try everything on indoors or we cannot process your return. If we sent you the wrong item in error, we will bear the shipping cost of returning it and getting a replacement item sent to you. Return shipping back to you is absolutely FREE.
Please be aware that your item must arrive back at our location for us to process your return. We strongly recommend that you select a traceable, insured return shipping method. Remember to keep your receipt and tracking number!
Does my merchandise qualify for a return?
Checking to see if your merchandise qualifies for a return is as easy as answering 1-2-3 simple questions.
1. CONDITION: Are all parts of merchandise still in original, brand-new condition, showing no sign of customization, wear, or use of any kind? If returning a video, CD, DVD, calendar, or game, is it still unopened and sealed inside its plastic wrap? If returning apparel, it is still plain, not customized with a name, number, or badge of any kind? ___ YES ___ NO
2. COMPLETENESS: Have you enclosed all the original tags, badges, plastic wrap, box, wrench, etc. that arrived with your merchandise? If the item arrived as a set, have you enclosed all parts of the set, tops, bottoms, inserts, etc? ___ YES ___ NO
3. RECENCY: Was the merchandise delivered less than 30 days ago? ___ YES ___ NO
If you have answered NO to any of the questions above, please do NOT attempt to return your merchandise, as we will not be able to process your return and cannot ship the items back to you.
If you have answered YES to ALL of the questions above, please follow the steps below to return your merchandise. Please contact us for assistance in returning large or heavy field equipment, or if you require special assistance in returning incorrectly shipped or defective merchandise.
Are there any exceptions to the qualifications listed above?
If you believe you have received the wrong item or a defective, we will extend your returns period to 60 days while we work with you to get you a replacement. We do not necessarily expect a defective item to be in original condition. We expect it to show signs of normal usage consistent with its purpose. If we mistakenly sent the wrong item, you must send it back in new condition for us to be able to send the correct item. Customized items are non-refundable but are still subject to the same quality guarantees are the rest of our merchandise. All Sales Final for Signed Memorabilia, in order to protect standards of authenticity. We are unable to accept returns for any autographed products.
How can I return items that qualify?
Sending your items back is as easy as taking 1-2-3 simple steps.
1. Please print out the return form, fill it out and put it into the parcel with the goods.
2. Please contact our customer service to see if we can provide you with a free return label for their return. This is not available for all countries, we ask for your understanding. If none can be issued, please select an insured shipping method with tracking for your own security.
3. After receipt of the goods, we will process the return as indicated by you and we will either make a refund or do an exchange.
Where do I send returns?
Please remember to completely fill out the returns section of the invoice you received with your package and ship your return package either DHL or insured Mail (remember to keep you receipt and tracking number) to the address below:
c/o Storage Sportnex GmbH
What shipping type should I use?
Should our customer service not be able to issue you a return label, we recommend insured shipping with tracking. Please note that you keep the invoice and tracking number.
We cannot accept returns of goods where postage has not been paid or cash on delivery. Any resulting costs will not be refunded unless the delivery is incorrect.
What if I want to return an item, but no longer have my invoice?
If you no longer have your invoice or if the back of your invoice is blank, you can print a copy of our online return form. Please be sure to include all relevant order and contact information including a daytime phone number.
What if I receive the wrong item?
Please contact us, so we can fix the error and get the correct item shipped out to you. We ship all exchange orders back to you with FREE Ground Shipping in appreciation of your business and patience with us.
What if I believe my item is defective?
Please contact us, so we can fix the error and get the correct item shipped out to you. We ship all exchange orders back to you with FREE Ground Shipping in appreciation of your business and patience with us. Every item that we sell meets our highest standards for quality and performance. Many of the items we sell require special care because of the materials they are made of (leather, latex foam, ortho glass, performance fabrics, etc). It's our experience that through proper care and normal use almost all defects for apparel and footwear will be evident in the first 60 days after the purchase. For this reason you may return any defective item for 60 days after the date of purchase for an exchange or full refund upon inspection. You may also notice that certain merchandise, usually non-apparel items, have extended warranties that will of course be honored during the life of their guarantee.
Every defective claim is subject to inspection by an returns specialist. We also recognize that in extreme circumstances, an item you have owned for more than 60 days, even one that does not show excessive wear or maintenance neglect, may truly be defective. Our goal is to honestly evaluate every return and make a reasonable decision on every claim. We have designed our Returns process to support a reasonable cost of doing business and avoid needless waste.
How can I receive expedited returns processing?
Just contact us by phone to place a new order, and we will apply a ground shipping credit to your replacement order. Return shipping back to you is absolutely FREE. If you need expedited shipping, you pay only the upgrade fee. Then you can send your original item back for a refund anytime within 30 days of when you received it. When the original item arrives, we will issue a refund of your purchase price less shipping costs. This option gets the replacement item to you the fastest.
Do I have to pay customs fees on exchanges?
We can not guarantee that there will not be additional charges when your package clears customs. Ultimately, the recipient is responsible for all customs fees including duties, taxes, brokerage fees, and any other fees assessed at the border before delivery. The assessment of customs fees is determined by your local government and is completely outside of our control.