Need to return an item?
Does my merchandise qualify for a return?
Checking to see if your merchandise qualifies for a return is as easy as answering 1-2-3 simple questions.
1. CONDITION: Are all parts of merchandise still in original, brand-new condition, showing no sign of customization, wear, or use of any kind? If returning a video, CD, DVD, calendar, or game, is it still unopened and sealed inside its plastic wrap? If returning apparel, it is still plain, not customized with a name, number, or badge of any kind? ___ YES ___ NO
2. COMPLETENESS: Have you enclosed all the original tags, badges, plastic wrap, box, wrench, etc. that arrived with your merchandise? If the item arrived as a set, have you enclosed all parts of the set, tops, bottoms, inserts, etc? ___ YES ___ NO
3. RECENCY: Was the merchandise delivered less than 30 days ago? ___ YES ___ NO
If you have answered NO to any of the questions above, please do NOT attempt to return your merchandise, as we will not be able to process your return and cannot ship the items back to you.
If you have answered YES to ALL of the questions above, please follow the steps below to return your merchandise. Please contact us for assistance in returning large or heavy field equipment, or if you require special assistance in returning incorrectly shipped or defective merchandise.
Are there any exceptions to the qualifications listed above?
If you believe you have received the wrong item or a defective, we will extend your returns period to 60 days while we work with you to get you a replacement. We do not necessarily expect a defective item to be in original condition. We expect it to show signs of normal usage consistent with its purpose. If we mistakenly sent the wrong item, you must send it back in new condition for us to be able to send the correct item. Customized items are non-refundable but are still subject to the same quality guarantees are the rest of our merchandise.
How can I return items that qualify?
Sending your items back is as easy as taking 1-2-3 simple steps.
1. Please print out the return form, fill it out and put it into the parcel with the goods.
2. Please contact our customer service to see if we can provide you with a free return label for their return. This is not available for all countries, we ask for your understanding. If none can be issued, please select an insured shipping method with tracking for your own security.
3. After receipt of the goods, we will process the return as indicated by you and we will either make a refund or do an exchange.
How can I receive expedited returns processing?
Just contact us by phone to place a new order, and we will apply a ground shipping credit to your replacement order. The return is free of charge for you. If you need expedited shipping, you pay only the upgrade fee. Then you can send your original item back for a refund anytime within 30 days of when you received it. When the original item arrives, we will issue a refund of your purchase price less shipping costs. This option gets the replacement item to you the fastest.
Consequences of revocation
If you choose to cancel this contract, we will refund all payments we have received from you, including shipment costs (except for additional costs arising if you have selected a method of shipping different from the most cost-efficient standard delivery offered by us), without delay, and at the latest within fourteen days from the date on which we received the notice of revocation from this contract. The repayment will be made using the same payment method that you used for the original transaction, unless otherwise explicitly agreed with you; under no circumstances will you be charged fees for this repayment. We may withhold the refund until the items have been returned to us, or until you have provided evidence that you have shipped the goods, whichever is earlier.